Barnes & Noble: After waiting ** minutes got a rep who told me...
A Barnes & Noble customer review by GetHuman user ~Angry from November 3rd, 2017
Background on ~Angry's case
GetHuman: ~Angry - can you tell our other Barnes & Noble customers when your case took place?
~Angry: Yes I can. It was late at night, on October 26th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry a list of common Barnes & Noble problems)
~Angry: "Track order" was why I was trying to call.
~Angry's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry: After waiting ** minutes got a rep who told me to call back the next day!! Called back the next day and gave up after waiting over ** minutes. Emailed and got back a "form letter" response that addressed my problem, and said to call customer service. This is outrageous customer service.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Angry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry: I'd give them a three out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Angry: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Angry: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry taken from his Barnes & Noble customer service problem that occurred on October 26th, 2017.