Barnes & Noble: I HAVE PROBLEMS WITH MY NOOK, IT DO NOT HOLD A...
A Barnes & Noble customer review by GetHuman user ~PAT from November 26th, 2017
Background on ~PAT's case
GetHuman: ~PAT - can you tell our other Barnes & Noble customers when your case took place?
~PAT: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~PAT a list of common Barnes & Noble problems)
~PAT: "Track order" was why I was trying to call.
~PAT's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PAT: I HAVE PROBLEMS WITH MY NOOK, IT DO NOT HOLD A CHARGE, I WAS SENT A REFURBISHED NOOK, IT IS DOING THE SAME THING, I HAVE CALLED AND SPOKE TO SEVERAL PEOPLE CONCERNING THIS MATTER, I WAS TRANSFERRED * TIMES ON THIS NUMBER, I FINALLY SPOKE TO SOMEONE WHO WAS OFF SHORE, THE CALL WAS HORRIBLE, THE PERSON DID NOT SPEAK GOOD ENGLISH, THEY COULD HEAR ME AND I COULD NOT HEAR THEM,HE TOLD ME I WILL RECEIVE A CALL FROM A MANAGER, AT THIS POINT I DO NOT CARE I WANT TO SPEAK TO THE PRESIDENT OF THE COMPANY..
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~PAT: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PAT: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~PAT: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~PAT: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PAT taken from his Barnes & Noble customer service problem that occurred on November 21st, 2017.