Barnes & Noble: Hung up after being transferred and put on hold...
A Barnes & Noble customer review by GetHuman user ~Anonymous from November 26th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Barnes & Noble customers when your case took place?
~Anonymous: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Barnes & Noble problems)
~Anonymous: "Returns" was why I was trying to call.
~Anonymous's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Hung up after being transferred and put on hold. Will not shop B&N again. Just now got notice that college textbooks that were mailed back nine months ago were supposedly not received and so the bill was turned over to collections even though we had a tracking number. Only Amazon from now on!
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Barnes & Noble customer service problem that occurred on November 23rd, 2017.