Beauty.com: They were very helpful. The product was not p...
A Beauty.com customer review by GetHuman user GetHuman-78063 from November 17th, 2017
Background on GetHuman-78063's case
GetHuman: GetHuman-78063 - can you tell our other Beauty.com customers when your case took place?
GetHuman-78063: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Beauty.com, and if so, how?
GetHuman: And which of these common Beauty.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-78063 a list of common Beauty.com problems)
GetHuman-78063: "Change order" was why I was trying to call.
GetHuman-78063's review of Beauty.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Beauty.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-78063: They were very helpful. The product was not packaged well and glass items were broken, Hair spray cans crushed, and a dietary supplement was expired. But*customer service agent Andrew was great, very professional and provided me with a return label right away. Don't know what to think about the company and their products, in terms of how old the product is and condition. The person who packaged this did not attempt to do it properly.
GetHuman: Let's quantify your experience contacting Beauty.com. On a scale of 1 to 5, how easy is it go get help on a Beauty.com problem?
GetHuman-78063: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-78063: I'd give them a five out of five on communication.
GetHuman: And what about Beauty.com's ability to quickly and effectively address your problem?
GetHuman-78063: For that I would say three out of five.
GetHuman: And finally- any advice for other Beauty.com customers?
GetHuman-78063: Call them early in the day or late. Don't forget any personal or account information you might need for Beauty.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-78063 taken from his Beauty.com customer service problem that occurred on November 10th, 2017.