Belk: I found shoes at my local store that didn't hav...
A Belk customer review by GetHuman user ~cgweisz from November 9th, 2017
Background on ~cgweisz's case
GetHuman: ~cgweisz - can you tell our other Belk customers when your case took place?
~cgweisz: Yes I can. It was evening, on October 30th.
GetHuman: Did you reach out to Belk, and if so, how?
GetHuman: And which of these common Belk customer issues best describes the reason you wanted to talk to them?
(Shows ~cgweisz a list of common Belk problems)
~cgweisz: "Track order" was why I was trying to call.
~cgweisz's review of Belk customer service
GetHuman: So how would you sum up your experience for GetHuman's Belk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cgweisz: I found shoes at my local store that didn't have my size. They gave me * stores in LA, TN, SC, and NC to call that showed they had them. I called four of the numbers but no one would answer the phone after ** rings. Finally reached two stores that put me on hold and never came back. Bad Experience.
GetHuman: Let's quantify your experience contacting Belk. On a scale of 1 to 5, how easy is it go get help on a Belk problem?
~cgweisz: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cgweisz: I'd give them a one out of five on communication.
GetHuman: And what about Belk's ability to quickly and effectively address your problem?
~cgweisz: For that I would say four out of five.
GetHuman: And finally- any advice for other Belk customers?
~cgweisz: Call them early in the day or late. Don't forget any personal or account information you might need for Belk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cgweisz taken from his Belk customer service problem that occurred on October 30th, 2017.