Belkin: I called because my USB wireless router had sto...
A Belkin customer review by GetHuman user ~Alex L. from November 20th, 2017
Background on ~Alex L.'s case
GetHuman: ~Alex L. - can you tell our other Belkin customers when your case took place?
~Alex L.: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Belkin, and if so, how?
GetHuman: And which of these common Belkin customer issues best describes the reason you wanted to talk to them?
(Shows ~Alex L. a list of common Belkin problems)
~Alex L.: "None of those really matches why I wanted to call Belkin that day." was why I was trying to call.
~Alex L.'s review of Belkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Belkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alex L.: I called because my USB wireless router had stoped working after about * months of using it. The phone support is ****, although if you call later you may have to wait a little longer. My tech was very friendly, spoke excellent English, was very easy to understand, and could understand me very well. She started off on her script, but noticed that I was knowledgeable with computers and went off script. letting us get through the process even faster! After I was connected, it only took about ** minutes before the trouble shooting was over and I had my return authorization. **Quick, painless, and the techs are very friendly!
GetHuman: Let's quantify your experience contacting Belkin. On a scale of 1 to 5, how easy is it go get help on a Belkin problem?
~Alex L.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alex L.: I'd give them a five out of five on communication.
GetHuman: And what about Belkin's ability to quickly and effectively address your problem?
~Alex L.: For that I would say one out of five.
GetHuman: And finally- any advice for other Belkin customers?
~Alex L.: Call them early in the day or late. Don't forget any personal or account information you might need for Belkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alex L. taken from his Belkin customer service problem that occurred on November 13th, 2017.