I have an issue with Belkin

A Belkin customer review by GetHuman user GetHuman-chonglai from December 9th, 2017

Background on GetHuman-chonglai's case

GetHuman: GetHuman-chonglai - can you tell our other Belkin customers when your case took place?
GetHuman-chonglai: Yes. It was afternoon, on December 4th.
GetHuman: Did you reach out to Belkin, and if so, how?
GetHuman-chonglai: I used the 800-223-5546 number I found for on the GetHuman Belkin customer phone number page I was on: Belkin Customer Service Phone Number
GetHuman: And which of these common Belkin customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-chonglai a list of common Belkin problems)
GetHuman-chonglai: "None of those really matches why I wanted to call Belkin that day." was why I was trying to call.

GetHuman-chonglai's review of Belkin customer service

GetHuman: So how would you sum up your experience for GetHuman's Belkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-chonglai: I have an issue with Belkin
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-chonglai: Whatever mode I choose, Nelkin router always shows this message : All devices will be limited to lower speeds on this mode. Why? What's wrong?
GetHuman: Let's quantify your experience contacting Belkin. On a scale of 1 to 5, how easy is it go get help on a Belkin problem?
GetHuman-chonglai: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-chonglai: I'd give them a one out of five on communication.
GetHuman: And what about Belkin's ability to quickly and effectively address your problem?
GetHuman-chonglai: For that I would say four out of five.
GetHuman: And finally- any advice for other Belkin customers?
GetHuman-chonglai: Call them early in the day or late. Don't forget any personal or account information you might need for Belkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-chonglai taken from his Belkin customer service problem that occurred on December 4th, 2017.

Belkin

3.00 of 5 stars | 57 reviews

GetHuman-chonglai's Belkin Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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