Bell Canada: I've been overcharged for * months, * phone cal...
A Bell Canada customer review by GetHuman user GetHuman-303694 from October 28th, 2017
Background on GetHuman-303694's case
GetHuman: GetHuman-303694 - can you tell our other Bell Canada customers when your case took place?
GetHuman-303694: Yes. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-303694 a list of common Bell Canada problems)
GetHuman-303694: "Complaint" was why I was trying to call.
GetHuman-303694's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-303694: I've been overcharged for * months, * phone calls over this period of time * reps and a supervisor later may bill arrived today and I am still being overcharged (which they agree I am but can't seem to correct). I'll be trying to call again tomorrow.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
GetHuman-303694: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-303694: I'd give them a one out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
GetHuman-303694: For that I would say three out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
GetHuman-303694: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-303694 taken from his Bell Canada customer service problem that occurred on October 21st, 2017.