Bell Canada: One of the conning companies out there, it's un...
A Bell Canada customer review by GetHuman user GetHuman-409209 from November 28th, 2017
Background on GetHuman-409209's case
GetHuman: GetHuman-409209 - can you tell our other Bell Canada customers when your case took place?
GetHuman-409209: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-409209 a list of common Bell Canada problems)
GetHuman-409209: "Cancel Plan" was why I was trying to call.
GetHuman-409209's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-409209: One of the conning companies out there, it's unfortunate that customer service relations are only in the method they speak, we were offered a package(phone*internet*tv) at an attractive terms and you would think its all done under the same roof and command, not so, they don't even talk to each other, we rescheduled connection service to a different day and TV people showed up not knowing we had called bell to reschedule, to make story short we cancelled the whole deal after spending whole afternoon with the guy who was trying different gimmick to not cancell while the whole time from the *st connection date we were on the bill and they had not cancelled with previous r company.**I still get multiple phone call for a service I did not have and when you call you're sent to different departments with long waits, though polite but nothing has been done except phone harresments that has not subside.*Please think twice if you have no time to play games with these sucker companies
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
GetHuman-409209: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-409209: I'd give them a one out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
GetHuman-409209: For that I would say four out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
GetHuman-409209: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-409209 taken from his Bell Canada customer service problem that occurred on November 20th, 2017.