Bell Canada: Prompt response, good explanations. Service wo...
A Bell Canada customer review by GetHuman user ~long suffering bell customer from November 15th, 2017
Background on ~long suffering bell customer's case
GetHuman: ~long suffering bell customer - can you tell our other Bell Canada customers when your case took place?
~long suffering bell customer: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~long suffering bell customer a list of common Bell Canada problems)
~long suffering bell customer: "Change plan" was why I was trying to call.
~long suffering bell customer's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~long suffering bell customer: Prompt response, good explanations. Service worker can't help it if Bell has byzantine policies and obfuscated price packages.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~long suffering bell customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~long suffering bell customer: I'd give them a two out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~long suffering bell customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~long suffering bell customer: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~long suffering bell customer taken from his Bell Canada customer service problem that occurred on November 12th, 2017.