Best Buy: Best was used to be the place to purchase all e...
A Best Buy customer review by GetHuman user ~Disappointed Customer from November 25th, 2017
Background on ~Disappointed Customer's case
GetHuman: ~Disappointed Customer - can you tell our other Best Buy customers when your case took place?
~Disappointed Customer: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed Customer a list of common Best Buy problems)
~Disappointed Customer: "Dispute a Charge" was why I was trying to call.
~Disappointed Customer's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed Customer: Best was used to be the place to purchase all electronics. Now its just a place to go look at electronics to feel them out, and then just purchase them elsewhere. The customer service is terrible, the deals???? what deals, I would much rather purchase at Amazon, or even Walmart, and Walmart *****. No wonders best buy is in the hole.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Disappointed Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed Customer: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Disappointed Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Disappointed Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed Customer taken from his Best Buy customer service problem that occurred on November 23rd, 2017.