Better World Books: Always slow in delivery and responding to email...
A Better World Books customer review by GetHuman user ~Japan Expat from November 19th, 2017
Background on ~Japan Expat's case
GetHuman: ~Japan Expat - can you tell our other Better World Books customers when your case took place?
~Japan Expat: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Better World Books, and if so, how?
GetHuman: And which of these common Better World Books customer issues best describes the reason you wanted to talk to them?
(Shows ~Japan Expat a list of common Better World Books problems)
~Japan Expat: "Complaint" was why I was trying to call.
~Japan Expat's review of Better World Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Better World Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Japan Expat: Always slow in delivery and responding to emails. Finally fed up when they coldly refused a refund or exchange for an ebook I never even downloaded, and obviously didn't intend to order. Stay away - Amazon or Ebay both offer a better experience.
GetHuman: Let's quantify your experience contacting Better World Books. On a scale of 1 to 5, how easy is it go get help on a Better World Books problem?
~Japan Expat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Japan Expat: I'd give them a five out of five on communication.
GetHuman: And what about Better World Books's ability to quickly and effectively address your problem?
~Japan Expat: For that I would say two out of five.
GetHuman: And finally- any advice for other Better World Books customers?
~Japan Expat: Call them early in the day or late. Don't forget any personal or account information you might need for Better World Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Japan Expat taken from his Better World Books customer service problem that occurred on November 12th, 2017.