Blue Shield (CA): I am APPALLED at the level of service given by...
A Blue Shield (CA) customer review by GetHuman user ~VERY UPSET from November 21st, 2017
Background on ~VERY UPSET's case
GetHuman: ~VERY UPSET - can you tell our other Blue Shield (CA) customers when your case took place?
~VERY UPSET: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Blue Shield (CA), and if so, how?
GetHuman: And which of these common Blue Shield (CA) customer issues best describes the reason you wanted to talk to them?
(Shows ~VERY UPSET a list of common Blue Shield (CA) problems)
~VERY UPSET: "Make/Chase a claim" was why I was trying to call.
~VERY UPSET's review of Blue Shield (CA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Shield (CA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VERY UPSET: I am APPALLED at the level of service given by this provider. "Customer service"?? How can they call it that??! If Blue Shield were a person, it would be the douch bag neighbor who calls the cops on family birthday parties. This provider is supposed to be HELPING PEOPLE LIVE LONGER, HEALTHIER LIVES, instead, it's creating unnecessary stress by making us jump through hoops like a bunch of circus monkeys!!! TERRIBLE SERVICE, AND I MEAN T E R R I B L E!!!!
GetHuman: Let's quantify your experience contacting Blue Shield (CA). On a scale of 1 to 5, how easy is it go get help on a Blue Shield (CA) problem?
~VERY UPSET: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VERY UPSET: I'd give them a five out of five on communication.
GetHuman: And what about Blue Shield (CA)'s ability to quickly and effectively address your problem?
~VERY UPSET: For that I would say four out of five.
GetHuman: And finally- any advice for other Blue Shield (CA) customers?
~VERY UPSET: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Shield (CA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VERY UPSET taken from his Blue Shield (CA) customer service problem that occurred on November 11th, 2017.