Bright House Networks (Central Florida): I have had nothing but HORRIBLE experiences wit...
A Bright House Networks (Central Florida) customer review by GetHuman user GetHuman-287822 from November 27th, 2017
Background on GetHuman-287822's case
GetHuman: GetHuman-287822 - can you tell our other Bright House Networks (Central Florida) customers when your case took place?
GetHuman-287822: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Bright House Networks (Central Florida), and if so, how?
GetHuman: And which of these common Bright House Networks (Central Florida) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-287822 a list of common Bright House Networks (Central Florida) problems)
GetHuman-287822: "Technical support" was why I was trying to call.
GetHuman-287822's review of Bright House Networks (Central Florida) customer service
GetHuman: So how would you sum up your experience for GetHuman's Bright House Networks (Central Florida) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-287822: I have had nothing but HORRIBLE experiences with Bright House. From day one when no one showed up to install my cable and then be called a liar by the manager, to waiting for over an hour for assistance, to seeing issues on my bill and being passed around* I've finally come in contact with a GREAT woman named Tracy who helped me immensely with billing questions and concerns. She was more genuine than a manager and solved all of my issues. Thank you Tracy for all of your help! You are the greatest asset to your company. I do not like using this provider and will soon switch but Tracy should be commended for all of her efforts.
GetHuman: Let's quantify your experience contacting Bright House Networks (Central Florida). On a scale of 1 to 5, how easy is it go get help on a Bright House Networks (Central Florida) problem?
GetHuman-287822: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-287822: I'd give them a four out of five on communication.
GetHuman: And what about Bright House Networks (Central Florida)'s ability to quickly and effectively address your problem?
GetHuman-287822: For that I would say three out of five.
GetHuman: And finally- any advice for other Bright House Networks (Central Florida) customers?
GetHuman-287822: Call them early in the day or late. Don't forget any personal or account information you might need for Bright House Networks (Central Florida) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-287822 taken from his Bright House Networks (Central Florida) customer service problem that occurred on November 23rd, 2017.