Bright House Networks (Central Florida): Up until recently, my service's were operating...
A Bright House Networks (Central Florida) customer review by GetHuman user ~chillyb from November 27th, 2017
Background on ~chillyb's case
GetHuman: ~chillyb - can you tell our other Bright House Networks (Central Florida) customers when your case took place?
~chillyb: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Bright House Networks (Central Florida), and if so, how?
GetHuman: And which of these common Bright House Networks (Central Florida) customer issues best describes the reason you wanted to talk to them?
(Shows ~chillyb a list of common Bright House Networks (Central Florida) problems)
~chillyb: "Change plan" was why I was trying to call.
~chillyb's review of Bright House Networks (Central Florida) customer service
GetHuman: So how would you sum up your experience for GetHuman's Bright House Networks (Central Florida) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chillyb: Up until recently, my service's were operating fine. But in the last *-* month's, I've had to contact their support numerous times. My last interaction with them was extremely frustrating as I was hung up on twice, and had to make * call's to get a rep. I finally used chat to schedule a tech that needed to come out because my "readings" mysteriously weren't where they should be. The tech who came out, felt the need to replace our CAT*, and connector's AGAIN. Then told me an engineer needed to come out this week to repair the outside interface. And while things seem to be working again, I was told via email my case was being escalated * day's ago, yet haven't heard a peep.
GetHuman: Let's quantify your experience contacting Bright House Networks (Central Florida). On a scale of 1 to 5, how easy is it go get help on a Bright House Networks (Central Florida) problem?
~chillyb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chillyb: I'd give them a three out of five on communication.
GetHuman: And what about Bright House Networks (Central Florida)'s ability to quickly and effectively address your problem?
~chillyb: For that I would say one out of five.
GetHuman: And finally- any advice for other Bright House Networks (Central Florida) customers?
~chillyb: Call them early in the day or late. Don't forget any personal or account information you might need for Bright House Networks (Central Florida) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chillyb taken from his Bright House Networks (Central Florida) customer service problem that occurred on November 18th, 2017.