Budget Mobile: Agents barely speak English. Phone arrived fil...
A Budget Mobile customer review by GetHuman user ~hate budget mobile from November 26th, 2017
Background on ~hate budget mobile's case
GetHuman: ~hate budget mobile - can you tell our other Budget Mobile customers when your case took place?
~hate budget mobile: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Budget Mobile, and if so, how?
GetHuman: And which of these common Budget Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~hate budget mobile a list of common Budget Mobile problems)
~hate budget mobile: "None of those really matches why I wanted to call Budget Mobile that day." was why I was trying to call.
~hate budget mobile's review of Budget Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Budget Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hate budget mobile: Agents barely speak English. Phone arrived filthy in pieces scratched screen locked to Cricket registered to Verizon most functions don't work but Budget agent says they take old donated phones and consider their job done if I get a call through. Was promised a replacement phone which they didn't send (* weeks later) and now can't get any calls through except to Verizon, who say it's not their phone, and Budget won't answer theirs. horrible horrible service.
GetHuman: Let's quantify your experience contacting Budget Mobile. On a scale of 1 to 5, how easy is it go get help on a Budget Mobile problem?
~hate budget mobile: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hate budget mobile: I'd give them a one out of five on communication.
GetHuman: And what about Budget Mobile's ability to quickly and effectively address your problem?
~hate budget mobile: For that I would say one out of five.
GetHuman: And finally- any advice for other Budget Mobile customers?
~hate budget mobile: Call them early in the day or late. Don't forget any personal or account information you might need for Budget Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hate budget mobile taken from his Budget Mobile customer service problem that occurred on November 16th, 2017.