Burger King: I went to the En Route - Tilbury (Northbound) l...
A Burger King customer review by GetHuman user ~Not_Impressed from November 21st, 2017
Background on ~Not_Impressed's case
GetHuman: ~Not_Impressed - can you tell our other Burger King customers when your case took place?
~Not_Impressed: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Burger King, and if so, how?
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows ~Not_Impressed a list of common Burger King problems)
~Not_Impressed: "Complaint" was why I was trying to contact.
~Not_Impressed's review of Burger King customer service
GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not_Impressed: I went to the En Route - Tilbury (Northbound) location and the cashier had her back to the lobby so she could talk to the cook. I had to say "excuse me" three times before she turned around to take my order. I ordered a whopper combo with cheese and onion rings, as well as a grilled chicken sandwich combo. After waiting about ** minutes (I had time to use the restroom before our order was in the display area) I got my food then left. We opened the bag of food once we got onto the highway only to find extremely soggy buns. I paid $**.** for these meals and would like something to be done about this because I obviously couldn't just turn around on the ***.
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
~Not_Impressed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not_Impressed: I'd give them a one out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
~Not_Impressed: For that I would say one out of five.
GetHuman: And finally- any advice for other Burger King customers?
~Not_Impressed: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not_Impressed taken from his Burger King customer service problem that occurred on November 12th, 2017.