Burlington Coat Factory: Found out they never shipped item after they ha...
A Burlington Coat Factory customer review by GetHuman user ~Linda from November 19th, 2017
Background on ~Linda's case
GetHuman: ~Linda - can you tell our other Burlington Coat Factory customers when your case took place?
~Linda: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Burlington Coat Factory, and if so, how?
GetHuman: And which of these common Burlington Coat Factory customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda a list of common Burlington Coat Factory problems)
~Linda: "Overcharge/Strange charge" was why I was trying to call.
~Linda's review of Burlington Coat Factory customer service
GetHuman: So how would you sum up your experience for GetHuman's Burlington Coat Factory customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda: Found out they never shipped item after they had sent me an email and tracking number and no info could be found. Item was ordered a month ago. Said that there was a shipping "error" and I would have to re-order. WON'T be doing that!
GetHuman: Let's quantify your experience contacting Burlington Coat Factory. On a scale of 1 to 5, how easy is it go get help on a Burlington Coat Factory problem?
~Linda: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda: I'd give them a five out of five on communication.
GetHuman: And what about Burlington Coat Factory's ability to quickly and effectively address your problem?
~Linda: For that I would say two out of five.
GetHuman: And finally- any advice for other Burlington Coat Factory customers?
~Linda: Call them early in the day or late. Don't forget any personal or account information you might need for Burlington Coat Factory to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda taken from his Burlington Coat Factory customer service problem that occurred on November 15th, 2017.