Burlington Coat Factory: Coat I ordered did not fit. Called the local st...
A Burlington Coat Factory customer review by GetHuman user ~A from November 24th, 2017
Background on ~A's case
GetHuman: ~A - can you tell our other Burlington Coat Factory customers when your case took place?
~A: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Burlington Coat Factory, and if so, how?
GetHuman: And which of these common Burlington Coat Factory customer issues best describes the reason you wanted to talk to them?
(Shows ~A a list of common Burlington Coat Factory problems)
~A: "Warranty claim" was why I was trying to call.
~A's review of Burlington Coat Factory customer service
GetHuman: So how would you sum up your experience for GetHuman's Burlington Coat Factory customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A: Coat I ordered did not fit. Called the local store to see if I could exchange for next size. They did not have any idea what I was talking about, as if they had never heard of doing an online exchange in store before. Could not help me. Sent an email to their customer service. They told me to call the local store. Ha! Emailed back saying I tried that and got no where. They emailed me back with a customer service phone number. The first time I called I spoke to a friendly operator who said he would put me through to the right department. I waited on hold for ** minutes then hung up. I called back, and this time the operator did not answer, my call went straight to an answering machine. I sent another email reply saying that I was getting no help from their phone number and was willing to just return the coat instead of exchange it if that would be easier, since no one was helping me. Never received a response to that email. WILL NEVER PURCHASE FROM BURLINGTON COAT FACTORY AGAIN. AWFUL A
GetHuman: Let's quantify your experience contacting Burlington Coat Factory. On a scale of 1 to 5, how easy is it go get help on a Burlington Coat Factory problem?
~A: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A: I'd give them a five out of five on communication.
GetHuman: And what about Burlington Coat Factory's ability to quickly and effectively address your problem?
~A: For that I would say four out of five.
GetHuman: And finally- any advice for other Burlington Coat Factory customers?
~A: Call them early in the day or late. Don't forget any personal or account information you might need for Burlington Coat Factory to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A taken from his Burlington Coat Factory customer service problem that occurred on November 15th, 2017.