Burlington Coat Factory: Ordered a toddler jacket and was charged * time...
A Burlington Coat Factory customer review by GetHuman user ~Very Unhappy from November 21st, 2017
Background on ~Very Unhappy's case
GetHuman: ~Very Unhappy - can you tell our other Burlington Coat Factory customers when your case took place?
~Very Unhappy: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Burlington Coat Factory, and if so, how?
GetHuman: And which of these common Burlington Coat Factory customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Unhappy a list of common Burlington Coat Factory problems)
~Very Unhappy: "Cancel order" was why I was trying to call.
~Very Unhappy's review of Burlington Coat Factory customer service
GetHuman: So how would you sum up your experience for GetHuman's Burlington Coat Factory customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Unhappy: Ordered a toddler jacket and was charged * times for the same item. Have not gotten any response from burlington to return all the money i was overcharged. Absolutely ridiculous. I will not be ordering from burlington again.
GetHuman: Let's quantify your experience contacting Burlington Coat Factory. On a scale of 1 to 5, how easy is it go get help on a Burlington Coat Factory problem?
~Very Unhappy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Unhappy: I'd give them a five out of five on communication.
GetHuman: And what about Burlington Coat Factory's ability to quickly and effectively address your problem?
~Very Unhappy: For that I would say four out of five.
GetHuman: And finally- any advice for other Burlington Coat Factory customers?
~Very Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Burlington Coat Factory to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Unhappy taken from his Burlington Coat Factory customer service problem that occurred on November 13th, 2017.