Burlington Coat Factory: i waited ** min while they were transferring me...
A Burlington Coat Factory customer review by GetHuman user ~nina from November 19th, 2017
Background on ~nina's case
GetHuman: ~nina - can you tell our other Burlington Coat Factory customers when your case took place?
~nina: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to Burlington Coat Factory, and if so, how?
GetHuman: And which of these common Burlington Coat Factory customer issues best describes the reason you wanted to talk to them?
(Shows ~nina a list of common Burlington Coat Factory problems)
~nina: "Complaint" was why I was trying to call.
~nina's review of Burlington Coat Factory customer service
GetHuman: So how would you sum up your experience for GetHuman's Burlington Coat Factory customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nina: i waited ** min while they were transferring me to all dif ppl, and then last lady that picked up the phone asked me why i called and when i started to explain she rudely interrupted me and said that i was breaking up and then she hang up on me. very horrible customer service! rude ppl that dont know their job
GetHuman: Let's quantify your experience contacting Burlington Coat Factory. On a scale of 1 to 5, how easy is it go get help on a Burlington Coat Factory problem?
~nina: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nina: I'd give them a two out of five on communication.
GetHuman: And what about Burlington Coat Factory's ability to quickly and effectively address your problem?
~nina: For that I would say three out of five.
GetHuman: And finally- any advice for other Burlington Coat Factory customers?
~nina: Call them early in the day or late. Don't forget any personal or account information you might need for Burlington Coat Factory to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nina taken from his Burlington Coat Factory customer service problem that occurred on November 14th, 2017.