Burlington Coat Factory: I have never talked to anyone and I have been t...
A Burlington Coat Factory customer review by GetHuman user ~B. Simmons from November 23rd, 2017
Background on ~B. Simmons's case
GetHuman: ~B. Simmons - can you tell our other Burlington Coat Factory customers when your case took place?
~B. Simmons: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Burlington Coat Factory, and if so, how?
GetHuman: And which of these common Burlington Coat Factory customer issues best describes the reason you wanted to talk to them?
(Shows ~B. Simmons a list of common Burlington Coat Factory problems)
~B. Simmons: "Change order" was why I was trying to call.
~B. Simmons's review of Burlington Coat Factory customer service
GetHuman: So how would you sum up your experience for GetHuman's Burlington Coat Factory customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~B. Simmons: I have never talked to anyone and I have been trying to many times. I have also been leaving text message and I am still waiting. The customer service is not the greatest, it makes a big difference on your returning customer, because it will make them not to order online with ya company no more. So please fixed the customer service online and also give customers more than one contact numbers that they can used, to be able to reach out to other customers service representative.
GetHuman: Let's quantify your experience contacting Burlington Coat Factory. On a scale of 1 to 5, how easy is it go get help on a Burlington Coat Factory problem?
~B. Simmons: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~B. Simmons: I'd give them a four out of five on communication.
GetHuman: And what about Burlington Coat Factory's ability to quickly and effectively address your problem?
~B. Simmons: For that I would say one out of five.
GetHuman: And finally- any advice for other Burlington Coat Factory customers?
~B. Simmons: Call them early in the day or late. Don't forget any personal or account information you might need for Burlington Coat Factory to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~B. Simmons taken from his Burlington Coat Factory customer service problem that occurred on November 14th, 2017.