CIGNA HealthSpring: a FAX was sent to you *******-**** releasing CI...
A CIGNA HealthSpring customer review by GetHuman user ~Dewayne Hollis from November 24th, 2017
Background on ~Dewayne Hollis's case
GetHuman: ~Dewayne Hollis - can you tell our other CIGNA HealthSpring customers when your case took place?
~Dewayne Hollis: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to CIGNA HealthSpring, and if so, how?
GetHuman: And which of these common CIGNA HealthSpring customer issues best describes the reason you wanted to talk to them?
(Shows ~Dewayne Hollis a list of common CIGNA HealthSpring problems)
~Dewayne Hollis: "Make/Chase a claim" was why I was trying to call.
~Dewayne Hollis's review of CIGNA HealthSpring customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA HealthSpring customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dewayne Hollis: a FAX was sent to you *******-**** releasing CIGNA Health Spring...my mother have been in the nursing home as well as the hospital and we have talked to Social Security as well as the Nursing Home and C igna said they have talked to the Nursing home as well. A letter along with the Power of Attorney forms under the name Dewayne Hollis. I called you today @ ***-***-****...I am told by Loy he could not find the information
GetHuman: Let's quantify your experience contacting CIGNA HealthSpring. On a scale of 1 to 5, how easy is it go get help on a CIGNA HealthSpring problem?
~Dewayne Hollis: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dewayne Hollis: I'd give them a two out of five on communication.
GetHuman: And what about CIGNA HealthSpring's ability to quickly and effectively address your problem?
~Dewayne Hollis: For that I would say one out of five.
GetHuman: And finally- any advice for other CIGNA HealthSpring customers?
~Dewayne Hollis: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA HealthSpring to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dewayne Hollis taken from his CIGNA HealthSpring customer service problem that occurred on November 18th, 2017.