Cigna is refusing to release $*,*** of money I...
A CIGNA customer review by GetHuman user ~I want my money from November 20th, 2017
Background on ~I want my money's case
GetHuman: ~I want my money - can you tell our other CIGNA customers when your case took place?
~I want my money: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows ~I want my money a list of common CIGNA problems)
~I want my money: "Coverage Question" was why I was trying to call.
~I want my money's review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I want my money: Cigna is refusing to release $*,*** of money I paid into my medical savings account in ****. The reason? "We don't know! It's a glitch! Please call us back in * business days!" and my money is caught up in an endless black hole loop. Supervisor Stephanie in CS direct line ***-***-**** can't answer why I can't get reimbursed for son's shoulder surgery. STall, stall, stall. Cigna *****.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
~I want my money: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I want my money: I'd give them a five out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
~I want my money: For that I would say four out of five.
GetHuman: And finally- any advice for other CIGNA customers?
~I want my money: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I want my money taken from his CIGNA customer service problem that occurred on November 16th, 2017.