They don't seem to have full access to Cigna's...
A CIGNA customer review by GetHuman user GetHuman-48077 from November 24th, 2017
Background on GetHuman-48077's case
GetHuman: GetHuman-48077 - can you tell our other CIGNA customers when your case took place?
GetHuman-48077: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48077 a list of common CIGNA problems)
GetHuman-48077: "Coverage Question" was why I was trying to call.
GetHuman-48077's review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48077: They don't seem to have full access to Cigna's database. As a result claims are always processed incorrectly.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
GetHuman-48077: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48077: I'd give them a five out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
GetHuman-48077: For that I would say three out of five.
GetHuman: And finally- any advice for other CIGNA customers?
GetHuman-48077: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48077 taken from his CIGNA customer service problem that occurred on November 23rd, 2017.