CREDO Mobile: We switched from AT&T to Credo * years ago (* p...
A CREDO Mobile customer review by GetHuman user ~dkommel from November 25th, 2017
Background on ~dkommel's case
GetHuman: ~dkommel - can you tell our other CREDO Mobile customers when your case took place?
~dkommel: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to CREDO Mobile, and if so, how?
GetHuman: And which of these common CREDO Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~dkommel a list of common CREDO Mobile problems)
~dkommel: "Setup service" was why I was trying to call.
~dkommel's review of CREDO Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's CREDO Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dkommel: We switched from AT&T to Credo * years ago (* phones). They were offering decent deals and I liked the idea of donating to progressive causes. The first issue is coverage on the Sprint network. Voice coverage is weak and data is very slow almost everywhere. The next issue is that you can only use their phones. If you lose or destroy your phone, you can't buy an unlocked phone and add their sim card, it has to be their phone. If you want to travel overseas, they offer virtually nothing in the way of a reasonably priced international plan.**The contracts on all * phones expire either ***** or *****. We are going to be out o the country when the contracts expire, so I ported * of the lines over to AT&T this weekend (within the last month of the contract) and called today to cancel the *th line (which hasn't been used since Aug). They are charging me $*** ETF ($** per line) when the last months bill would have been $*** (which I have no problem with paying). We don't want to pay a
GetHuman: Let's quantify your experience contacting CREDO Mobile. On a scale of 1 to 5, how easy is it go get help on a CREDO Mobile problem?
~dkommel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dkommel: I'd give them a one out of five on communication.
GetHuman: And what about CREDO Mobile's ability to quickly and effectively address your problem?
~dkommel: For that I would say five out of five.
GetHuman: And finally- any advice for other CREDO Mobile customers?
~dkommel: Call them early in the day or late. Don't forget any personal or account information you might need for CREDO Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dkommel taken from his CREDO Mobile customer service problem that occurred on November 18th, 2017.