Caliber Home Loans is the a nightmare to deal w...
A Caliber Home Loans customer review by GetHuman user ~Caliber Customer from November 23rd, 2017
Background on ~Caliber Customer's case
GetHuman: ~Caliber Customer - can you tell our other Caliber Home Loans customers when your case took place?
~Caliber Customer: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Caliber Home Loans, and if so, how?
GetHuman: And which of these common Caliber Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~Caliber Customer a list of common Caliber Home Loans problems)
~Caliber Customer: "None of those really matches why I wanted to call Caliber Home Loans that day." was why I was trying to call.
~Caliber Customer's review of Caliber Home Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Caliber Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Caliber Customer: Caliber Home Loans is the a nightmare to deal with. The customer service is terribly incompetent, misleading and arrogant. The website does not work but they keep adding fees and penalties for their own shortcomings.
GetHuman: Let's quantify your experience contacting Caliber Home Loans. On a scale of 1 to 5, how easy is it go get help on a Caliber Home Loans problem?
~Caliber Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Caliber Customer: I'd give them a four out of five on communication.
GetHuman: And what about Caliber Home Loans's ability to quickly and effectively address your problem?
~Caliber Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Caliber Home Loans customers?
~Caliber Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Caliber Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Caliber Customer taken from his Caliber Home Loans customer service problem that occurred on November 18th, 2017.