Caliber Home Loans: When I finally got thought to a person (took me...
A Caliber Home Loans customer review by GetHuman user ~Refi! from November 19th, 2017
Background on ~Refi!'s case
GetHuman: ~Refi! - can you tell our other Caliber Home Loans customers when your case took place?
~Refi!: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Caliber Home Loans, and if so, how?
GetHuman: And which of these common Caliber Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~Refi! a list of common Caliber Home Loans problems)
~Refi!: "None of those really matches why I wanted to call Caliber Home Loans that day." was why I was trying to call.
~Refi!'s review of Caliber Home Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Caliber Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Refi!: When I finally got thought to a person (took me ** mins trying to get through so I contacting a local branch, spent another ** mins on the phone with them and when I finally got through to a person in Customer Service, I waited on hold for more than ** minutes and was then disconnected! In addition, the reason for my call was that my escrow shortage was not applied to my account and so my mortgage payment was increased. However, the escrow payment is listed on my statement as applied to the account. Apparently the "new escrow statement was not run". I have now been told that someone will get back to me by Friday, this being Tuesday. I NEVER had this type of trouble until my loan was sold to Caliber. Guarantee, I will be shopping for a new loan.
GetHuman: Let's quantify your experience contacting Caliber Home Loans. On a scale of 1 to 5, how easy is it go get help on a Caliber Home Loans problem?
~Refi!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Refi!: I'd give them a five out of five on communication.
GetHuman: And what about Caliber Home Loans's ability to quickly and effectively address your problem?
~Refi!: For that I would say one out of five.
GetHuman: And finally- any advice for other Caliber Home Loans customers?
~Refi!: Call them early in the day or late. Don't forget any personal or account information you might need for Caliber Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Refi! taken from his Caliber Home Loans customer service problem that occurred on November 11th, 2017.