California Disability Insurance (SDI): I waited about ** minutes on hold. I chose * fo...
A California Disability Insurance (SDI) customer review by GetHuman user ~hjohnson27 from November 26th, 2017
Background on ~hjohnson27's case
GetHuman: ~hjohnson27 - can you tell our other California Disability Insurance (SDI) customers when your case took place?
~hjohnson27: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to California Disability Insurance (SDI), and if so, how?
GetHuman: And which of these common California Disability Insurance (SDI) customer issues best describes the reason you wanted to talk to them?
(Shows ~hjohnson27 a list of common California Disability Insurance (SDI) problems)
~hjohnson27: "No response to my claim" was why I was trying to call.
~hjohnson27's review of California Disability Insurance (SDI) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Disability Insurance (SDI) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hjohnson27: I waited about ** minutes on hold. I chose * for Spanish, then * for the operator. I was actually put on hold, unlike when I chose the English option and was told the maximum number of callers were waiting and to call back later. I was on hold for about ** minutes before a representative answered and she was very helpful and courteous. So my advice would be to choose the Spanish option then * for operator to get through.
GetHuman: Let's quantify your experience contacting California Disability Insurance (SDI). On a scale of 1 to 5, how easy is it go get help on a California Disability Insurance (SDI) problem?
~hjohnson27: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hjohnson27: I'd give them a two out of five on communication.
GetHuman: And what about California Disability Insurance (SDI)'s ability to quickly and effectively address your problem?
~hjohnson27: For that I would say three out of five.
GetHuman: And finally- any advice for other California Disability Insurance (SDI) customers?
~hjohnson27: Call them early in the day or late. Don't forget any personal or account information you might need for California Disability Insurance (SDI) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hjohnson27 taken from his California Disability Insurance (SDI) customer service problem that occurred on November 23rd, 2017.