Capri Sun: My granddaughters throats are burning after dri...
A Capri Sun customer review by GetHuman user ~Chris Craycraft from November 14th, 2017
Background on ~Chris Craycraft's case
GetHuman: ~Chris Craycraft - can you tell our other Capri Sun customers when your case took place?
~Chris Craycraft: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Capri Sun, and if so, how?
GetHuman: And which of these common Capri Sun customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris Craycraft a list of common Capri Sun problems)
~Chris Craycraft: "Where to buy" was why I was trying to call.
~Chris Craycraft's review of Capri Sun customer service
GetHuman: So how would you sum up your experience for GetHuman's Capri Sun customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris Craycraft: My granddaughters throats are burning after drinking your product -Capri Sun ***% Juice, berry- and I'm told to wait up to ** hours for a response??? Not acceptable! My throat still is irritated after I tasted it and that has been ** min ago at least. All I wanted was assurance no harm would come to my granddaughters and to find out what the gooey thing in the pouch is. I photographed by the way. Maybe someone will get me an answer.
GetHuman: Let's quantify your experience contacting Capri Sun. On a scale of 1 to 5, how easy is it go get help on a Capri Sun problem?
~Chris Craycraft: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris Craycraft: I'd give them a one out of five on communication.
GetHuman: And what about Capri Sun's ability to quickly and effectively address your problem?
~Chris Craycraft: For that I would say one out of five.
GetHuman: And finally- any advice for other Capri Sun customers?
~Chris Craycraft: Call them early in the day or late. Don't forget any personal or account information you might need for Capri Sun to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris Craycraft taken from his Capri Sun customer service problem that occurred on November 12th, 2017.