Issue with CardPool
A CardPool customer review by GetHuman user GetHuman-granado from December 4th, 2017
Background on GetHuman-granado's case
GetHuman: GetHuman-granado - can you tell our other CardPool customers when your case took place?
GetHuman-granado: Yup. It was afternoon, on December 2nd.
GetHuman: Did you reach out to CardPool, and if so, how?
GetHuman: And which of these common CardPool customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-granado a list of common CardPool problems)
GetHuman-granado: "Refund" was why I was trying to call.
GetHuman-granado's review of CardPool customer service
GetHuman: So how would you sum up your experience for GetHuman's CardPool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-granado: Issue with CardPool
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-granado: It has been a week since I sold my gift card to the site and I have not received my Amazon gift card they were supposed to send me as payment for that card. I have yet to get any kind of response back from the several emails to their support team either
GetHuman: Let's quantify your experience contacting CardPool. On a scale of 1 to 5, how easy is it go get help on a CardPool problem?
GetHuman-granado: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-granado: I'd give them a three out of five on communication.
GetHuman: And what about CardPool's ability to quickly and effectively address your problem?
GetHuman-granado: For that I would say one out of five.
GetHuman: And finally- any advice for other CardPool customers?
GetHuman-granado: Call them early in the day or late. Don't forget any personal or account information you might need for CardPool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-granado taken from his CardPool customer service problem that occurred on December 2nd, 2017.