CardPool: a cheery recorded voice answers and then says...
A CardPool customer review by GetHuman user ~burned out cardpool user from November 23rd, 2017
Background on ~burned out cardpool user's case
GetHuman: ~burned out cardpool user - can you tell our other CardPool customers when your case took place?
~burned out cardpool user: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to CardPool, and if so, how?
GetHuman: And which of these common CardPool customer issues best describes the reason you wanted to talk to them?
(Shows ~burned out cardpool user a list of common CardPool problems)
~burned out cardpool user: "Selling Cards" was why I was trying to call.
~burned out cardpool user's review of CardPool customer service
GetHuman: So how would you sum up your experience for GetHuman's CardPool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~burned out cardpool user: a cheery recorded voice answers and then says "email them." Then hangs up. HORRIBLE company cheated me out of $***. I should have never went back to them after they sold me STOLEN gift cards.
GetHuman: Let's quantify your experience contacting CardPool. On a scale of 1 to 5, how easy is it go get help on a CardPool problem?
~burned out cardpool user: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~burned out cardpool user: I'd give them a three out of five on communication.
GetHuman: And what about CardPool's ability to quickly and effectively address your problem?
~burned out cardpool user: For that I would say one out of five.
GetHuman: And finally- any advice for other CardPool customers?
~burned out cardpool user: Call them early in the day or late. Don't forget any personal or account information you might need for CardPool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~burned out cardpool user taken from his CardPool customer service problem that occurred on November 18th, 2017.