Care Credit: Please hire phone people who speak correct Engl...
A Care Credit customer review by GetHuman user ~forPete's sake from November 25th, 2017
Background on ~forPete's sake's case
GetHuman: ~forPete's sake - can you tell our other Care Credit customers when your case took place?
~forPete's sake: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~forPete's sake a list of common Care Credit problems)
~forPete's sake: "Refund or Suspicious Charges" was why I was trying to call.
~forPete's sake's review of Care Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~forPete's sake: Please hire phone people who speak correct English. This woman I spoke to did not understand at all what I was calling about.*I had to ask to speak to her supervisor to get this information straightened out!
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
~forPete's sake: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~forPete's sake: I'd give them a three out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
~forPete's sake: For that I would say two out of five.
GetHuman: And finally- any advice for other Care Credit customers?
~forPete's sake: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~forPete's sake taken from his Care Credit customer service problem that occurred on November 24th, 2017.