Care Credit: Sent a payment on the second of this month and...
A Care Credit customer review by GetHuman user ~Retired3Mer from November 23rd, 2017
Background on ~Retired3Mer's case
GetHuman: ~Retired3Mer - can you tell our other Care Credit customers when your case took place?
~Retired3Mer: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Retired3Mer a list of common Care Credit problems)
~Retired3Mer: "Refund or Suspicious Charges" was why I was trying to call.
~Retired3Mer's review of Care Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Retired3Mer: Sent a payment on the second of this month and it is still not credited. Talked with them on the **nd and was told to fax proof of payment from the bank. That was done and still no results. Using the web site is short of useless. The automated system is just as bad. Customer service is lip service only.
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
~Retired3Mer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Retired3Mer: I'd give them a five out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
~Retired3Mer: For that I would say three out of five.
GetHuman: And finally- any advice for other Care Credit customers?
~Retired3Mer: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Retired3Mer taken from his Care Credit customer service problem that occurred on November 22nd, 2017.