Care.com: When I first called I was number ** in line I w...

A Care.com customer review by GetHuman user ~JR from November 26th, 2017

Background on ~JR's case

GetHuman: ~JR - can you tell our other Care.com customers when your case took place?
~JR: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to Care.com, and if so, how?
~JR: I used the 877-227-3115 number I found for on the GetHuman Care.com customer phone number page I was on: Care.com Customer Service Phone Number
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~JR a list of common Care.com problems)
~JR: "Setup service" was why I was trying to call.

~JR's review of Care.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JR: When I first called I was number ** in line I was on hold for over ** min and was working my way down I was number * in line when it started putting me farther back in line. I then went to number * and then number ** before I pushed * to leave a message. How do you expect to help people when this is how you treat them. My phone number is being used for something it's not supposed to be used for on your website and I am getting sick of people contacting me about FAKE jobs.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~JR: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JR: I'd give them a five out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~JR: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
~JR: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JR taken from his Care.com customer service problem that occurred on November 18th, 2017.

Care.com

2.10 of 5 stars | 238 reviews

~JR's Care.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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