Care.com: When I wanted to cancel my profile it locked up...
A Care.com customer review by GetHuman user ~Debbie Schene from November 24th, 2017
Background on ~Debbie Schene's case
GetHuman: ~Debbie Schene - can you tell our other Care.com customers when your case took place?
~Debbie Schene: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Debbie Schene a list of common Care.com problems)
~Debbie Schene: "Refund a Charge" was why I was trying to call.
~Debbie Schene's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debbie Schene: When I wanted to cancel my profile it locked up and would not let me proceed. It kept indicating that an error occurred "try again sometime"!!!
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~Debbie Schene: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debbie Schene: I'd give them a four out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~Debbie Schene: For that I would say five out of five.
GetHuman: And finally- any advice for other Care.com customers?
~Debbie Schene: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debbie Schene taken from his Care.com customer service problem that occurred on November 18th, 2017.