Care.com: can not get anyone to answer the phone*can not...

A Care.com customer review by GetHuman user ~CLARE GASKILL from November 28th, 2017

Background on ~CLARE GASKILL's case

GetHuman: ~CLARE GASKILL - can you tell our other Care.com customers when your case took place?
~CLARE GASKILL: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Care.com, and if so, how?
~CLARE GASKILL: I used the 877-227-3115 number I found for on the GetHuman Care.com customer phone number page I was on: Care.com Customer Service Phone Number
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~CLARE GASKILL a list of common Care.com problems)
~CLARE GASKILL: "Setup service" was why I was trying to call.

~CLARE GASKILL's review of Care.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CLARE GASKILL: can not get anyone to answer the phone*can not get a call back. service has gone done hill in the last * years. they use to be great.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~CLARE GASKILL: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CLARE GASKILL: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~CLARE GASKILL: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
~CLARE GASKILL: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CLARE GASKILL taken from his Care.com customer service problem that occurred on November 19th, 2017.

Care.com

2.10 of 5 stars | 238 reviews

~CLARE GASKILL's Care.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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