Carrier: Call us, leave a message. We'll call you back a...
A Carrier customer review by GetHuman user ~ted from November 15th, 2017
Background on ~ted's case
GetHuman: ~ted - can you tell our other Carrier customers when your case took place?
~ted: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Carrier, and if so, how?
GetHuman: And which of these common Carrier customer issues best describes the reason you wanted to talk to them?
(Shows ~ted a list of common Carrier problems)
~ted: "Complaint" was why I was trying to call.
~ted's review of Carrier customer service
GetHuman: So how would you sum up your experience for GetHuman's Carrier customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ted: Call us, leave a message. We'll call you back at our convenience. Be a good little doggy and get in line.* Too bad we don't know these things when we purchase the units, and it just gets worse from here. Unless we vote with our dollars.
GetHuman: Let's quantify your experience contacting Carrier. On a scale of 1 to 5, how easy is it go get help on a Carrier problem?
~ted: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ted: I'd give them a five out of five on communication.
GetHuman: And what about Carrier's ability to quickly and effectively address your problem?
~ted: For that I would say four out of five.
GetHuman: And finally- any advice for other Carrier customers?
~ted: Call them early in the day or late. Don't forget any personal or account information you might need for Carrier to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ted taken from his Carrier customer service problem that occurred on November 10th, 2017.
Carrier
5.00 of 5 stars | 6 reviews
~ted's Carrier Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Carrier, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Carrier in any way.