CenturyLink: They never called back. I went to chat and all...
A CenturyLink customer review by GetHuman user ~chris from November 24th, 2017
Background on ~chris's case
GetHuman: ~chris - can you tell our other CenturyLink customers when your case took place?
~chris: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~chris a list of common CenturyLink problems)
~chris: "Lower my bill" was why I was trying to call.
~chris's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chris: They never called back. I went to chat and all I got was an hour long sales pitch. They cut off my long distance service by accident...and now it cannot be fixed for three days. The rep would not get me a supervisor and all she?wanted to do was sell me more services. I have had tons of trouble with Century Link. I can't believe I am saying this...but they are worst than Comcast.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~chris: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chris: I'd give them a five out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~chris: For that I would say one out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~chris: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chris taken from his CenturyLink customer service problem that occurred on November 18th, 2017.