CenturyLink: When my residential phone went dead I spent...
A CenturyLink customer review by GetHuman user GetHuman-436374 from November 18th, 2017
Background on GetHuman-436374's case
GetHuman: GetHuman-436374 - can you tell our other CenturyLink customers when your case took place?
GetHuman-436374: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-436374 a list of common CenturyLink problems)
GetHuman-436374: "Service problem" was why I was trying to call.
GetHuman-436374's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-436374: When my residential phone went dead I spent ** minutes on my cell phone trying to give my name and phone number to an account rep, who was unable ever to understand me. I have a perfectly normal voice and don't have this trouble with other telephone communications.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
GetHuman-436374: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-436374: I'd give them a one out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
GetHuman-436374: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
GetHuman-436374: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-436374 taken from his CenturyLink customer service problem that occurred on November 17th, 2017.