Certegy: When they refer you account to another collecti...
A Certegy customer review by GetHuman user GetHuman-283816 from November 26th, 2017
Background on GetHuman-283816's case
GetHuman: GetHuman-283816 - can you tell our other Certegy customers when your case took place?
GetHuman-283816: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Certegy, and if so, how?
GetHuman: And which of these common Certegy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-283816 a list of common Certegy problems)
GetHuman-283816: "Account Access" was why I was trying to call.
GetHuman-283816's review of Certegy customer service
GetHuman: So how would you sum up your experience for GetHuman's Certegy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-283816: When they refer you account to another collection agency they need to improve the communication between them. It has been almost a month since this has been paid and they are still saying that this has not been paid.
GetHuman: Let's quantify your experience contacting Certegy. On a scale of 1 to 5, how easy is it go get help on a Certegy problem?
GetHuman-283816: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-283816: I'd give them a two out of five on communication.
GetHuman: And what about Certegy's ability to quickly and effectively address your problem?
GetHuman-283816: For that I would say five out of five.
GetHuman: And finally- any advice for other Certegy customers?
GetHuman-283816: Call them early in the day or late. Don't forget any personal or account information you might need for Certegy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-283816 taken from his Certegy customer service problem that occurred on November 17th, 2017.