Certegy: my ** year could not cash her survivor's social...
A Certegy customer review by GetHuman user GetHuman-reddingo from December 5th, 2017
Background on GetHuman-reddingo's case
GetHuman: GetHuman-reddingo - can you tell our other Certegy customers when your case took place?
GetHuman-reddingo: Yes I can. It was middle of the night, on December 4th.
GetHuman: Did you reach out to Certegy, and if so, how?
GetHuman: And which of these common Certegy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-reddingo a list of common Certegy problems)
GetHuman-reddingo: "Open Account" was why I was trying to call.
GetHuman-reddingo's review of Certegy customer service
GetHuman: So how would you sum up your experience for GetHuman's Certegy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-reddingo: my ** year could not cash her survivor's social security check issued by social security.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-reddingo: They was no help, and just wanted her to get her credit report.
GetHuman: Let's quantify your experience contacting Certegy. On a scale of 1 to 5, how easy is it go get help on a Certegy problem?
GetHuman-reddingo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-reddingo: I'd give them a two out of five on communication.
GetHuman: And what about Certegy's ability to quickly and effectively address your problem?
GetHuman-reddingo: For that I would say five out of five.
GetHuman: And finally- any advice for other Certegy customers?
GetHuman-reddingo: Call them early in the day or late. Don't forget any personal or account information you might need for Certegy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-reddingo taken from his Certegy customer service problem that occurred on December 4th, 2017.