Charlotte Observer: Horrible service
A Charlotte Observer customer review by GetHuman user GetHuman-eloised from November 29th, 2017
Background on GetHuman-eloised's case
GetHuman: GetHuman-eloised - can you tell our other Charlotte Observer customers when your case took place?
GetHuman-eloised: Yup. It was evening, on November 27th.
GetHuman: Did you reach out to Charlotte Observer, and if so, how?
GetHuman: And which of these common Charlotte Observer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-eloised a list of common Charlotte Observer problems)
GetHuman-eloised: "Complaint" was why I was trying to call.
GetHuman-eloised's review of Charlotte Observer customer service
GetHuman: So how would you sum up your experience for GetHuman's Charlotte Observer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-eloised: Horrible service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-eloised: At least a minus **. Subscribed to the weekends * weeks ago and have yet to see a single paper. Though they have charged my card.*This is the *rd address where this has been a problem. Might as well just give up.*Yet once you unsubscribe, their sales people call you every month. Very discouraged with this abysmal service. If anyone is actual reading this, I want a refund NOW.
GetHuman: Let's quantify your experience contacting Charlotte Observer. On a scale of 1 to 5, how easy is it go get help on a Charlotte Observer problem?
GetHuman-eloised: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-eloised: I'd give them a one out of five on communication.
GetHuman: And what about Charlotte Observer's ability to quickly and effectively address your problem?
GetHuman-eloised: For that I would say four out of five.
GetHuman: And finally- any advice for other Charlotte Observer customers?
GetHuman-eloised: Call them early in the day or late. Don't forget any personal or account information you might need for Charlotte Observer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-eloised taken from his Charlotte Observer customer service problem that occurred on November 27th, 2017.