Charter Communications: I wanted new service and contacted...
A Charter Communications customer review by GetHuman user ~Andy JO from November 20th, 2017
Background on ~Andy JO's case
GetHuman: ~Andy JO - can you tell our other Charter Communications customers when your case took place?
~Andy JO: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Andy JO a list of common Charter Communications problems)
~Andy JO: "Change Plan" was why I was trying to call.
~Andy JO's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andy JO: I wanted new service and contacted ***-***-**** , they helped me to setup service with installation in * days. Great! Thanks!
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Andy JO: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andy JO: I'd give them a one out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Andy JO: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Andy JO: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andy JO taken from his Charter Communications customer service problem that occurred on November 15th, 2017.