Charter Communications: Interesting how the longer you stay with them...
A Charter Communications customer review by GetHuman user ~Unsatisfied and angry from November 22nd, 2017
Background on ~Unsatisfied and angry's case
GetHuman: ~Unsatisfied and angry - can you tell our other Charter Communications customers when your case took place?
~Unsatisfied and angry: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied and angry a list of common Charter Communications problems)
~Unsatisfied and angry: "Setup service" was why I was trying to call.
~Unsatisfied and angry's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied and angry: Interesting how the longer you stay with them, the more you pay than a new customer. No reciprocal benefit for devotion or loyalty. They've got you, so they can ***** you without a kiss and a thank you.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Unsatisfied and angry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied and angry: I'd give them a three out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Unsatisfied and angry: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Unsatisfied and angry: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied and angry taken from his Charter Communications customer service problem that occurred on November 15th, 2017.