Chase Auto Finance: We paid off our car in March ****, it is now Ju...
A Chase Auto Finance customer review by GetHuman user ~Neptune from November 11th, 2017
Background on ~Neptune's case
GetHuman: ~Neptune - can you tell our other Chase Auto Finance customers when your case took place?
~Neptune: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Neptune a list of common Chase Auto Finance problems)
~Neptune: "Make a payment" was why I was trying to call.
~Neptune's review of Chase Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Neptune: We paid off our car in March ****, it is now July **** and still do not have our title, called them at this number and they were no help at all. Ended up going to a notary and filling out a form for a lost title and had to pay ** dollars. Will NEVER use Chase Auto Finance again!
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
~Neptune: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Neptune: I'd give them a four out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
~Neptune: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
~Neptune: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Neptune taken from his Chase Auto Finance customer service problem that occurred on November 10th, 2017.