Chase Auto Finance: i waited over ** minutes, to be transferred to...
A Chase Auto Finance customer review by GetHuman user GetHuman-212269 from October 31st, 2017
Background on GetHuman-212269's case
GetHuman: GetHuman-212269 - can you tell our other Chase Auto Finance customers when your case took place?
GetHuman-212269: Yes. It was afternoon, on October 27th.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-212269 a list of common Chase Auto Finance problems)
GetHuman-212269: "Extension" was why I was trying to call.
GetHuman-212269's review of Chase Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-212269: i waited over ** minutes, to be transferred to 'loans' which essentially through me out of the system! where are the human beings to talk too?
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
GetHuman-212269: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-212269: I'd give them a five out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
GetHuman-212269: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
GetHuman-212269: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-212269 taken from his Chase Auto Finance customer service problem that occurred on October 27th, 2017.