Chase Home Finance: I have had nothing but horrible experiences wit...
A Chase Home Finance customer review by GetHuman user ~Cassie from October 27th, 2017
Background on ~Cassie's case
GetHuman: ~Cassie - can you tell our other Chase Home Finance customers when your case took place?
~Cassie: Yes I can. It was afternoon, on October 22nd.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Cassie a list of common Chase Home Finance problems)
~Cassie: "Repayment question" was why I was trying to call.
~Cassie's review of Chase Home Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cassie: I have had nothing but horrible experiences with Chase Home Finance customer service representatives since becoming their customer * months ago. I am frequently hung up on when being transferred, or I press * to talk to a customer service rep and get hung up on or told they are closed (in the middle of the day!). The 'human beings' on the other end of the line are almost universally unable to actually answer my question, and Chase Home Finance has managed to ***** up my property taxes, homeowner's insurance, and monthly payment in just * short months! The quality improvement program at Chase is clearly not working. I am beyond dissatisfied with the company, and would do absolutely anything to never EVER have to deal with them again. I spent an entire day trying to get through to a human being, and after waiting ** minutes, gave up and tried again later (** more times that day) and never got a rep. Disastrous.
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
~Cassie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cassie: I'd give them a three out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
~Cassie: For that I would say two out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
~Cassie: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cassie taken from his Chase Home Finance customer service problem that occurred on October 22nd, 2017.