Chase Home Finance: i had loan modication in the works for now go...
A Chase Home Finance customer review by GetHuman user ~alex from November 3rd, 2017
Background on ~alex's case
GetHuman: ~alex - can you tell our other Chase Home Finance customers when your case took place?
~alex: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~alex a list of common Chase Home Finance problems)
~alex: "Eligibility question" was why I was trying to call.
~alex's review of Chase Home Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alex: i had loan modication in the works for now going two years they always say that have lost the paperwork in process i know that they recieve the paperwork i sent back fed ex with tracking number . this is ausda loan and usda has the same problem with them on my loan very poor service always talking to aperson that doesnt know anything ra
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
~alex: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alex: I'd give them a four out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
~alex: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
~alex: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alex taken from his Chase Home Finance customer service problem that occurred on November 1st, 2017.