Chase UCard: Hold time is estimated to be greater than ** mi...
A Chase UCard customer review by GetHuman user ~Anonymous from November 20th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Chase UCard customers when your case took place?
~Anonymous: Yup. It was late at night, on November 10th.
GetHuman: Did you reach out to Chase UCard, and if so, how?
GetHuman: And which of these common Chase UCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Chase UCard problems)
~Anonymous: "Question" was why I was trying to call.
~Anonymous's review of Chase UCard customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase UCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Hold time is estimated to be greater than ** minutes... ** minutes later... please hold and someone will be right with you.*If you can not handle calls to fix log in issue, turn this government account to someone that can respond. I'm sure this is not a free service and costs the government plenty. Too much for Chase, then get out and let a company that is capable handle the UCard call center and online help. I am surprised that the message does not say "we are sorry but based on the date of birth, your life expectancy is less than the current hold time.
GetHuman: Let's quantify your experience contacting Chase UCard. On a scale of 1 to 5, how easy is it go get help on a Chase UCard problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Chase UCard's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase UCard customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Chase UCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Chase UCard customer service problem that occurred on November 10th, 2017.